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Professional
Sound & Music
4593
Mission Gorge Pl.
San Diego, CA 92120 |
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Hours:
Mon-Fri
10:00am-6:00pm PST
Sat 10:00am-5:00pm PST
Closed Sunday |
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Email
Orders:
Send
e-mail to orders@prosound.com
and tell us what you would like to order.
You can also email your phone number
and convenient time to reach you and we
will call you back.
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Payment
Methods:
We
accept VISA, MasterCard, Discover or American Express with verifiable
USA billing address. Orders must be shipped to the billing address
of the cardholder. We also accept cashiers checks, or money
orders mailed to us. Personal checks must clear before we can
ship and must be US checks drawn on US banks only. Please make
checks payable to Professional Sound & Music. Returned checks
will be charged a $25 handling charge.
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Internationally
we accept bank wire transfers. Please email or call your order
in. Sorry, no Credit Cards outside of the USA. Special orders
require a 50% down payment.
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International
Orders:
We
gladly welcome international orders! For international
shipping rates, please email us, or call us. We use
UPS & FedEx and most countries receive products
in 2 business days, usually not more than 5 business
days. We also will contact you with alternate forms
of payment, as we cannot accept credit cards outside
of the USA.
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ALL ROLAND AND YAMAHA PRODUCTS WILL BE SHIPPED TO
ADDRESSES WITHIN THE UNITED STATES ONLY!
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Shipping:
We
ship via FedEx, most orders placed prior to
4pm PST can go out the same day.
You
can track your order after it ships with a tracking
number at FedEx.com
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Return
Policy:
Here
at ProSound, we are committed to doing whatever we need to
do to make things right for you. Our philosophy is simple, do whatever
is reasonably necessary to take care of our clients and make things
right. Each problem is a unique circumstance, we consider each problem
individually and find the best way to resolve each issue. We are not
perfect, and when a mistake is made, we will make it right. If the
product is defective, we will replace it. If it is broken in transit,
we will accept it upon return and replace it. If you have a problem
under warranty, we will fix it. Our Service Department is factory
authorized to repair and service over 150 different manufacturers
of equipment.
ProSound
accepts returns of merchandise when you request authorization for
the return within 30 days of your original invoice date.
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All
returns are subject to the following:
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Returns
must be shipped to us with the original packaging including
warranty cards, manuals, protective outer packaging and any
other items that shipped with the product originally.
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Any
item returned without all original contents and packaging is
subject to restocking fees and cost of replacing the missing
items (up to 20% of purchase price) or refusal of return at
our discretion
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If
you received any extra items that were 'Free', you must return
those items unused as well, or the value of these items will
be deducted from the refund.
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A
valid RMA number issued by ProSound must be written clearly
on the outside of the packaging and an RA form must be included
in box to identify who the return is from. Please call us at
(619) 583-7851 to request a Return Merchandise Authorization
number (RMA).
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After
we issue you a return authorization number, you must ship your
return within 5 business days.
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Shipping
and handling charges are not refundable for standard returns.
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We
cannot accept COD returns, please ship your return prepaid and
insured. |
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Please
keep in mind we cannot refund any shipping. |
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If
the return is needed as a result of our mistake, we will pay
the shipping charges. If the merchandise is damaged in transit,
contact us immediately and we'll make sure the carrier covers
all costs. |
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Exceptions
to our return policy:
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Analog
and digital recording gear (such as ADATs and four-track
recorders) that shows wear. We will test these items upon receipt
for total
usage time.
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Any
used gear (no returns unless condition of product was misrepresented
on the site or product was damaged in transit and no manufacturer
warranty)
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Computer
software, sound cards, tubes, internal earphones,
that have been worn and CDs are non-returnable.
All returned items must show no signs of wear
or abuse. Any items returned incomplete or without
original packaging are subject to a $25 processing
charge, plus the cost of replacing missing items.
Refunds are for product value only, not including
shipping and handling. |
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SALES ARE FINAL on items purchased from our Specials,
Demo, Clearance, Vintage, and Consignment pages! |
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Call
For Price:
If
your product says "call for price", it's probably because
we either it has not been announced yet, or the manufacturer does
not wish for their prices to be posted. Please call or email us for
price. |
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Se
Habla Espanol:
For
sales inquiries, please ask for Gus Hernandez. |
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Don't
see it on our web site?:
We
probably have it, just contact us through phone or email. Yamaha does
not allow their dealers to advertise all their products on the internet
yet. Please email us at sales@prosound.com
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Support:
ProSound tries to offer as much tech support as reasonably
possible. However, if a problem persists, contacting the manufacturer
will be your best option for diagnose and remedy of a defective product
or technical issue. |
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Sales
Tax:
California
law does not require us to charge you sales tax if you're not a California
resident.
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PrivacyPolicy
for ProSound.com
At
ProSound.com we respect your privacy and your concerns
about how the information you provide might be used.
The personal information we receive from our customers
is kept private. All information collected is used
for ProSound.com only, and will never be sold, rented,
or used for any other uses outside of ProSound.com.
Our site uses an order form for customers to request
information, products, and services. We collect visitor's
contact information (like email address) and financial
information (like credit card numbers). Contact information
from the order form is used to send orders and information
about our company to our customers.
If
you have any questions or comments about our privacy
practices, you may contact us at info@rposound.com.
Disclaimer:
We
make every reasonable attempt to provide accurate
information on this web page, however, we cannot be
responsible for any errors/typos that may inadvertently
occur. Policies and pricing are subject to change
without notice.
*All
products are US models & Spec. All prices are US Dollars.
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