The service department of Professional Sound & Music has been servicing audio gear since 1975.

We have gathered an extensive schematics library, if you want to try your hand at repairing something yourself. If you need replacement parts, check out the tubes and tweeters pages. All our customers receive double warranty on any items purchased through us. Because of our great relationship with our manufacturers, we can provide you with double warranty on your gear, even if you bought it somewhere else.
E-mail Service to check the status of your repair
ProSound Service & Price Schedule
Service For
Hrly. Rate
   
Emergency Rate
55
Rush
25*
Synthesizers (analog & digital)
85
Electric Pianos
85
Drum Machines
85
Rack Effects
85
Guitar / Bass / Keyboard Amps
65
Power Amplifiers
85
Mixers
85
Mixer / Amp Combo
85
MDM
(Modular Digital Multi-Tracks)
100
DAT
100
Tape Machine (Analog)
85
1 Inch Tape Machine (Analog)
100
ADAT (Head Cleaning Only)
50
Foot Pedal
stomp box ( Effects )
35
Data Reloading
30*
Technical Training
80*
Sound Library Access
80*
Phone Support
55*
Special Orders (Parts)
20 Min.
Special Orders (Products)
50% Down
Schematics (Up to 5 Pages)
20
Mic Repair
30
DAW Diagnosis & Set up
100ƒ
   
• One hour minimum. Additional labor billed in 1/4 hour increments.
 
• Emergency Rush is for emergencies only and in most cases is a while-you-wait service provided we have the parts in stock.
 
• Rush service receives priority status over non-rush repairs.
 
• Parts shipping charges are not covered by either rush service.
 
• There is a $25 fee ( with the exception of Manufacturers' warranty and shop warranty repairs ) for all incoming repairs and an additional $6.50 for shop materials plus tax. This payment is applied to the cost of the repair and is non-refundable. The charge is required at the time the item is received for repairs.
You must keep your work order receipt to pick up your repair.
Units completed and not paid for after 30 days will be subject to sale.
No warranty service will be performed without sales receipt or warranty card. Evaluation of unit can not start without proof of warranty.
• Shop warranty period is 30 days and extends only to the specific service performed.
• All dates of completion are estimates only. Pick-up dates can not be determined until service is completed.
• We reserve the right to refuse service at our discretion. Some units are too old to find replacement parts or schematics.
• No cash refunds on electronic parts.
 
We charge for
estimates and
diagnosis because;
Double Manufacturers' Warranty ¥
• Locating the problem is greater part of any repair job.
Unit Sales Price
• For diagnosis to be completed, it must include a complete test of your unit.
Up to $1,000
$35
Up to $2,500
$50
• In some cases, the unit must be made operational to give a complete diagnosis.
Up to $5,000
$80
Up to $10,K
$99
• There will be a $25 charge for all returned checks. No exceptions.
These services included with purchase from Prosound.

¥ Subject to terms and limitations Manufacturers' original warranty and PS technician approval. Maximum term for extended warranty is 5 years. Customer must provide proof of purchase from franchised authorized dealer within original warranty period.

 


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We provide complete setup and a full year of support to our customers that purchase their Digital Audio Workstations from ProSound.






For more information from ProSound.com email - Sales
or call 619. 583.7851 • Fax 619.583.0965
4593 Mission Gorge Place, San Diego, CA. 92120 [Map]
Hours: M - F 10 - 6 / Sat. 10 - 5 PST

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